Complaints Policy

Introduction

Effective Date: 12th May, 2025
We aim to provide every learner with a high-quality educational experience. If something hasn’t met that standard, we want to hear from you and put it right.

Step 1: Informal

Email questions@neurotrainingschool.com with [COMPLAINT] in the subject line, and a brief description of the issue. We will acknowledge within 2 working days and aim to resolve within 10 working days.

Step 2: Formal

If the response at Stage 1 doesn’t resolve the matter, you can request a formal review by emailing questions@neurotrainingschool.com with [FORMAL COMPLAINT] in the subject line. We will acknowledge within 5 working days and provide a written response within 20 working days.

3. External Escalation

If after Stage 2 you remain dissatisfied with our response, you may escalate to the CPD Group, our accreditation body, at info@cpduk.co.uk.

For consumer-rights issues (refunds, cancellation), you may also contact Citizens Advice (UK) on 0808 223 1133 or your nearest Trading Standards office.