Privacy & Safeguarding Policy

Introduction

Effective Date: 12th May, 2025

Neuro Training School (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with UK GDPR, the EU General Data Protection Regulation (GDPR), and other applicable privacy laws.

1. Who We Are

Neuro Training School is a UK-based training provider offering specialist education in neuro massage therapy and inclusive wellness. Communications may also come from our founder, Gemma Eves, but all data is collected and managed by Neuro Training School.

Registered business address:

2. What Data We Collect

We may collect and store the following types of personal information:

  • Name
  • Email address
  • Optional information you choose to share (e.g. course interests, professional background)
  • Website usage data (via cookies and analytics tools)

We do not collect or store sensitive personal data unless explicitly required for a specific service and with your consent.

3. How We Collect Your Data

We collect data when you:

  • Sign up for our mailing list
  • Register for a course
  • Complete a form on our website
  • Contact us by email or phone
  • Visit our website (via cookies and usage tracking)

4. How We Use Your Data

We use your personal data to:

  • Send you email newsletters, course announcements, and educational content
  • Respond to enquiries
  • Manage course registrations and customer support
  • Share blog articles, wellness tips, and research summaries
  • Promote offers or services you’ve shown interest in

You may unsubscribe from email communications at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you sign up for our newsletter or promotional updates
  • Contractual obligation – when registering you for a course or event
  • Legitimate interest – to maintain communication with users who have shown interest in our services

6. Data Storage and Security

We store your data securely using trusted platforms such as ConvertKit. Access is restricted to authorized personnel only. We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

7. Data Sharing

We do not sell or share your data with third parties. In rare cases, we may need to share data with trusted providers (e.g. IT or legal support) for business operations, always under strict confidentiality and only where necessary.

8. International Data Transfers

Our data processors may operate outside the UK or EU. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in line with UK and EU law.

9. Your Rights

Under UK and EU GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Object to or restrict how your data is used
  • Request data portability (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated

To exercise any of these rights, contact us at: gemma@neurotrainingschool.com

10. Cookies and Website Analytics

We use cookies to improve website functionality and user experience. You can control your cookie preferences in your browser settings. For more information, please see our [Cookie Policy].

11. Third-Party Links

Our website and emails may include links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at: https://neurotrainingschool.com/privacy-policy