Privacy & Safeguarding Policy
Introduction
Neuro Training School (“we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.
This policy explains how we collect, use, store, share and protect personal information when you visit our website, enrol in our courses, use our educational tools or communicate with us.
It also explains how our online quizzes, Sleep Knowledge Check, artificial intelligence (AI) technology and email subscription services process information.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Where relevant, we also consider applicable international privacy requirements.
1. Who We Are
Neuro Massage Training School Ltd is a UK-based training provider offering specialist online education in Neuro Massage, neurological conditions and inclusive wellness.
Company details
Registered company name: Neuro Massage Training School Ltd
Company number: 14797127
Registered in England and Wales
Registered office: Unit 265, 9 Jerdan Place, Fulham, London, SW6 1BE
Information Commissioner’s Office (ICO) registration number: ZB557124
For privacy enquiries, please email questions@neurotrainingschool.com with PRIVACY in the subject line.
2. What Personal Information We Collect
Depending on how you interact with our website and services, we collect the following information:
Name and contact details, including email address
Course enrolment information and learning records
Professional background, qualifications and training interests
Billing, transaction and payment-related information
Communications and enquiries submitted to us
Website usage information collected through cookies and analytics tools
Information voluntarily submitted through educational quizzes and online tools
Documents uploaded for enrolment, assessment or student support
We only collect information relevant to the services we provide or the purposes explained at the time of collection.
Find Your Training Path Quiz
Our Find Your Training Path quiz helps visitors explore relevant training options.
When you complete the quiz, we collect your first name, email address and multiple-choice responses relating to your professional role and training interests.
The quiz does not ask for another person’s medical information.
We use your responses to provide relevant course recommendations. Where you separately agree to receive marketing communications, we also use your information to send related educational content and course updates.
3. How We Collect Your Data
We collect personal information when you:
Subscribe to our newsletter or request educational resources.
Register for a course or training activity.
Complete a website form, quiz or educational tool.
Contact us by email, telephone or another communication channel.
Visit our website and interact with cookies or analytics technologies.
Submit documents or information for course enrolment, assessment or student support.
Some information is collected automatically through website technologies, while other information is provided voluntarily.
4. How We Use Your Data
We use personal information to:
Process course registrations and payments
Deliver online training and educational resources
Maintain enrolment, assessment and completion records
Provide student support and respond to enquiries
Send essential course and service communications
Provide relevant course recommendations
Deliver requested guides and downloadable resources
Send newsletters, research summaries, educational updates and promotional communications where permitted
Improve our website, courses and learning experience
Maintain website security and prevent misuse
Meet applicable legal, financial and regulatory obligations
You have the option to unsubscribe from marketing emails at any time.
Unsubscribing from marketing does not prevent us from sending essential communications relating to courses or services you have purchased.
5. Legal Basis for Processing
Under UK GDPR, we process personal information using an appropriate lawful basis depending on the purpose.
These include:
Consent
Where you voluntarily agree to receive optional marketing communications or where consent is otherwise required for a particular activity.
Contract
Where processing is necessary to enrol you in a course, deliver purchased training or provide a requested service.
Legitimate Interests
Where processing is necessary for reasonable business activities, such as responding to enquiries, improving services and maintaining website security, provided these interests do not override your rights and freedoms.
Legal Obligations
Where we are required to maintain records or process information to comply with applicable laws and regulatory requirements.
We assess the appropriate lawful basis for each processing activity. Consent is not automatically required for every use of personal information.
6. Sleep Knowledge Check and Use of Artificial Intelligence (AI)
Our website provides an optional Sleep Knowledge Check to help visitors learn more about sleep health and healthy sleep habits.
Visitors are invited to select their profession or circumstances, choose their country and enter a general question about sleep.
The tool generates educational information based on the selections and questions submitted.
How Your Information Is Processed
The Sleep Knowledge Check uses artificial intelligence (AI) technology through our technology provider, Replit, to generate educational responses.
Information submitted through the tool is transmitted for processing. This processing might involve third-party AI service providers and international data transfers.
We do not intentionally store visitors’ typed questions in our own customer database or add these questions to our email marketing lists.
However, our technology providers might process or temporarily retain submitted information in accordance with their own data-handling arrangements.
Information You Should Avoid Entering
The Sleep Knowledge Check is intended for general educational questions.
Please do not enter:
Personal medical histories or sensitive health information
Information identifying another individual
Financial details or personal identification numbers
Confidential professional or client information
Other sensitive personal information
If you have a question about an individual health condition, we recommend seeking advice from an appropriately qualified healthcare professional.
Email Subscriptions and Downloadable Sleep Guides
Visitors using the Sleep Knowledge Check have the option to request educational resources or subscribe to receive further information.
When you voluntarily complete a subscription or resource request form, we collect information such as:
Your name and email address
Your country
Your selected profession or circumstances
Your Sleep Knowledge Check result or category
We use Kit, our email marketing provider, to manage subscriber information and deliver requested resources.
Where you have separately agreed to receive marketing communications, we also send relevant educational updates, course announcements and promotional information.
Requesting a downloadable guide does not automatically require you to subscribe to unrelated marketing communications.
Every marketing email includes an unsubscribe option.
Purpose and Legal Basis
We process information submitted to the Sleep Knowledge Check to provide the educational service requested.
Depending on the circumstances, this processing is based on the lawful basis appropriate to delivering the requested service, including legitimate interests where applicable.
We process contact information to deliver requested resources and manage subscriptions.
Optional email marketing is conducted in accordance with applicable electronic marketing requirements, including the Privacy and Electronic Communications Regulations (PECR), and consent is obtained where required.
Educational Information Only
The Sleep Knowledge Check provides general educational information about sleep and healthy sleep habits.
It does not provide medical advice, diagnosis, treatment or personalised clinical recommendations.
AI-generated information might contain inaccuracies or omissions and should not replace professional healthcare advice.
Visitors with individual health concerns should consult an appropriately qualified healthcare professional.
7. Data Storage and Security
We store and process personal information using trusted third-party platforms and internal systems necessary to operate Neuro Training School.
These include:
Kit (formerly ConvertKit): Email subscriptions and marketing communications
Inspire360: Learning management and course delivery
Stripe and PayPal: Payment processing
Google Analytics: Website analytics
Cloudflare: Website performance and security, where applicable
Replit and associated AI service providers: Sleep Knowledge Check functionality
Website hosting provider: Website operation and storage
Affiliate management platform: Affiliate programme administration, where active
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.
Access to personal information is restricted to authorised personnel and service providers with a legitimate operational need.
Although we take reasonable precautions, no internet-based service is completely free from security risks.
Subject Access Requests
You have the right to request access to personal information we hold about you.
We aim to acknowledge requests within five working days and respond within one calendar month, subject to applicable UK GDPR requirements and permitted extensions.
8. Data Sharing
We do not sell personal information.
We share information with trusted third-party service providers where necessary to deliver our courses, operate our website, process payments, manage communications and provide educational tools.
These providers are required to handle personal information in accordance with applicable contractual and legal requirements.
We might also disclose information where required by law, regulatory authorities or legitimate legal proceedings.
We do not provide subscriber information to third-party advertisers for their independent marketing purposes.
9. International Data Transfers
Neuro Training School provides online education to learners in the United Kingdom and internationally.
Some of our technology providers operate outside the UK, meaning personal information might be transferred to or processed in other countries.
Where UK data protection legislation requires safeguards for restricted international transfers, we use appropriate transfer mechanisms, such as applicable adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
We also consider applicable data protection requirements in other jurisdictions where relevant to our activities.
10. Your Privacy Rights
Under UK GDPR, individuals have rights relating to their personal information, subject to applicable conditions and exceptions.
These include the right to:
Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Withdraw consent where processing relies on consent.
Object to certain types of processing.
Request restriction of processing in applicable circumstances.
Request data portability where applicable.
Raise concerns or lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, email questions@neurotrainingschool.com with PRIVACY in the subject line.
You also have the right to complain directly to the ICO at https://ico.org.uk/.
If you live outside the UK, additional privacy rights might apply under the laws of your country or region.
11. Cookies and Website Analytics
Our website uses cookies and similar technologies to support website functionality, understand visitor behaviour and improve the user experience.
These technologies might collect:
Browser and device information
Pages visited
Website interactions
Approximate location information
Referral sources
Technical information relating to website performance
Where required, we request consent before setting non-essential cookies.
You have options to manage cookie preferences through our website’s available controls or your browser settings.
For further information, please see our Cookie Policy:
12. Third-Party Websites
Our website and email communications might contain links to external websites, educational resources or third-party services.
We are not responsible for the privacy practices, security or content of websites operated by other organisations.
We encourage visitors to review the privacy policies of external websites before providing personal information.
13. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including applicable legal, financial and regulatory obligations.
Our general retention practices include:
Newsletter Subscribers
Subscriber information is retained while an individual remains subscribed or while another valid purpose for retention applies.
When someone unsubscribes, they are removed from active marketing communications. We aim to process associated deletion requests within 30 days where appropriate, although limited information might be retained to honour unsubscribe requests or meet legal obligations.
Course and Payment Records
Relevant course-purchase and financial records are generally retained for up to seven years to support accounting, tax and regulatory requirements, subject to applicable retention obligations.
Contact Form Enquiries
Contact form information is generally retained for up to 12 months after an enquiry is closed, unless a longer period is necessary for a legitimate business or legal purpose.
Quiz and Subscription Information
Quiz responses associated with a subscriber record are retained while the information remains necessary for the relevant subscription or educational service, subject to applicable deletion requests and retention requirements.
Sleep Knowledge Check
We do not intentionally retain typed Sleep Knowledge Check questions in our own customer database.
Technology providers might retain technical information or submitted content according to their own processing and retention arrangements.
Where a visitor requests a guide or subscribes, the relevant contact details and result categories are managed through Kit in accordance with our subscription and retention practices.
14. Children
Our professional training courses are intended for adult learners.
Our website and educational tools are not specifically directed towards children under 16.
We do not knowingly collect personal information from children under 16 without an appropriate lawful basis.
If you believe a child has submitted personal information to us, please contact questions@neurotrainingschool.com so we can review the matter and take appropriate action.
15. California Privacy Rights
If you are a resident of California, you have additional rights including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising these rights. We do not sell personal information.
To exercise these rights, email questions@neurotrainingschool.com with [PRIVACY] in the subject line, or use the “Do Not Sell or Share My Personal Information” link in our website footer.
16. Policy Updates
We review and update this policy when necessary to reflect changes to our services, technology providers, information-handling practices or applicable legal requirements.
The most recent version will be available at:
https://neurotrainingschool.com/privacy-policy/
The date of the latest revision will be displayed at the beginning of this policy.