Privacy & Safeguarding Policy
Introduction
1. Who We Are
Neuro Massage Training School Ltd is a UK-based training provider offering specialist education in neuromassage therapy and inclusive wellness.
- Company Number: 14797127
- Registered in England and Wales.
- Registered office: Unit 265, 9 Jerdan Place, Fulham, London, SW6 1BE.
- Registered with the Information Commissioner’s Office (ICO), registration number: ZB557124.
For all data privacy enquiries, email questions@neurotrainingschool.com with [PRIVACY] in the subject line.
2. What Data We Collect
We may collect and store the following types of personal information:
- 1. Name
- 2. Email address
- 3. Optional information you choose to share (e.g. course interests, professional background)
- 4. Website usage data (via cookies and analytics tools)
When you complete our “Find your training path” quiz, we collect your first name, your email address, and the multiple-choice answers you provide about your role and training interests. The quiz does not ask you about anyone else’s personal or medical information. All quiz data is processed under your explicit consent and used only to provide your course recommendation and ongoing related communications.
3. How We Collect Your Data
We collect data when you:
- Sign up for our mailing list
- Register for a course
- Complete a form on our website
- Contact us by email or phone
- Visit our website (via cookies and usage tracking)
4. How We Use Your Data
We use your personal data to:
- Send you email newsletters, course announcements, and educational content
- Respond to enquiries
- Manage course registrations and customer support
- Share blog articles, wellness tips, and research summaries
- Promote offers or services you’ve shown interest in. You may unsubscribe from email communications at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
5. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent: When you sign up for our newsletter or promotional updates
- Contractual obligation: When registering you for a course or event
- Legitimate interest: To maintain communication with users who have shown interest in our services
6. Data Storage and Security
We store your data securely using trusted platforms including:
- Kit (formerly ConvertKit): email marketing
- Inspire360: learning management system and course delivery
- Stripe and PayPal: payment processing
- Google Analytics: website analytics
- Cloudflare: content delivery and security (where applicable)
- Our website hosting provider
- Our affiliate platform (when active)
Access is restricted to authorised personnel only. We take appropriate technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure.
Subject Access Requests: We will acknowledge any data request within 5 working days and fulfil it within one calendar month, in accordance with UK GDPR Article 12.
7. Data Sharing
We do not sell or share your data with third parties. In rare cases, we may need to share data with trusted providers (e.g. IT or legal support) for business operations, always under strict confidentiality and only where necessary.
8. International Data Transfers
Our data processors may operate outside the UK or EU. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in line with UK and EU law.
9. Your Rights
Under UK and EU GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict how your data is used
- Request data portability (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated
To exercise any of these rights, contact us at: gemma@neurotrainingschool.com
10. Cookies and Website Analytics
We use cookies to improve website functionality and user experience. You can control your cookie preferences in your browser settings. For more information, please see our Cookie Policy.
11. Third-Party Links
Our website and emails may include links to third-party websites. We are not responsible for the privacy practices of these external sites.12. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available at: https://neurotrainingschool.com/privacy-policy
13. Data Retention
We retain newsletter subscriber data for as long as you remain subscribed. If you unsubscribe, your data is removed from active marketing within 30 days. Course-purchase records are retained for 7 years to meet UK accounting requirements. Contact-form submissions are retained for 12 months after the enquiry is closed. Quiz submissions are processed under consent and retained as part of your subscriber record while you remain subscribed.
14. Children
Our courses and services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe we hold such data, please contact us and we will delete it promptly.
15. California Privacy Rights
If you are a resident of California, you have additional rights including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising these rights. We do not sell personal information.
To exercise these rights, email questions@neurotrainingschool.com with [PRIVACY] in the subject line, or use the “Do Not Sell or Share My Personal Information” link in our website footer.