Our Terms
Terms And Conditions
This website is owned by Neuro Massage Training School of London, United Kingdom.
Your access to, viewing and use of this website is subject to legally binding terms and conditions. Carefully read the following terms and conditions before accessing or using this website. By viewing this website or anything made available on or through this website, including but not limited to programs, products, services, videos, webinars, blog posts, e-newsletters, consultations, e-mails, social media and/or other communication (collectively referred to as “Website”), you are agreeing to accept all parts of the Terms and Conditions (T&Cs).
Thus, if you do not agree to the T&Cs below, STOP now, and do not access or use this Website. In accessing or using our website indicates that you accept the following terms and conditions and agree to be bound by them.
The following terms form a binding agreement (“Agreement”) between you, Neuro Massage Training School, and all its entities including Inspire360. Neuro Massage Training School may change these terms at any time without any prior notice and in making the changes live to the website these changes become effective. Your continued use of this website after any change means you have accepted the changed terms and conditions.
All references to money amounts in this Agreement, unless otherwise specified, are in British Pounds.
1. Definitions
For the purposes of these terms:
Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. The use in this agreement of singular, plural, masculine, feminine and neuter pronouns shall include the others as the context may require.
‘We’ and ‘us’ means Neuro Massage Training School, who will provide the services to you.
‘You’ means the student receiving the services.
‘Course’ means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.
‘Course Materials’ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.
2. Your Responsibilities
We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free. You are responsible for inspecting the course materials and informing us about any oversights as soon as is reasonably possible following delivery.
The course is readily available online for life, however, all our students have a maximum of 12 months access limit to complete their course – this is in order for the course to remain current and for you to stay motivated. If you are intending to take leave from your course for a period of 6 months or longer, you are required to notify us in order for us to honour this policy of ‘no time limits’. If you fail to notify us, continuation of your course after one year will incur a reactivation fee.
So, due to the Neuro Massage Therapy Diploma Course, all students must complete the entire course within a period not greater than 12 months.
You are required to notify us, either in writing at our registered address or by telephone, of any changes to your postal address.
3. Transferring Course
We retain the sole discretion concerning whether a course may be transferred from you to a third party. Any such request must be made to us in writing at our registered address. We will treat all justifiable requests as compassionately as possible.
We retain the sole discretion concerning whether you may transfer to another course offered by us. To request a course transfer you must send a signed, written request via recorded delivery to the Cancellations and Conversions Department at our registered address. We will treat all justifiable requests as compassionately as possible.
If we agree to the course transfer, the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course fee is greater than that of the discontinued course, the balance should be paid in full along with a standard £40 transfer fee.
4. Practical Training
The topics covered during the practical training will be as close as possible to those stated on the website. However, if we are obliged to make any minor changes to your practical training we reserve the right to do so and will inform you as soon as possible.
All outstanding course fees must be paid in full at least one month before your practical training is due to commence.
5. Appeals
You have a right to appeal the outcome of an assessment on the grounds that you do not agree with the assessment decision made by the Assessor/Tutor/Marker, or that the assessment procedures have not been carried out properly. If you wish to appeal, you must submit written notice to the Faculty Manager at our registered address within five days of receiving notification of the grade or assessment. Your notice must include your intention to appeal and the grounds for appeal. You must also then provide a full case, in writing, within a further fourteen days.
The Faculty Manager will review the submission and assessment material with the Internal Verifier and Quality Manager for the final grading. Their decision is final and you will be advised of the outcome in writing.
For a copy of the appeals policy and procedure, please send a written request to the Administration Department at our registered address.
6. Disclaimer of Warranties and Limitations of Liability
We warrant that we will carry out the service to you with a reasonable level of care and skill. If you require any changes to these terms, please request such changes in writing to the address above. Any liability under any agreement between you and us shall be limited to any sums paid by you to us.
As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part. We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.
We are not qualified to provide you with advice regarding health problems. If you require any such advice, we recommend you seek the opinion of your doctor or any other medical practitioner. Any holistic health care advice we do provide should be treated as congruent to, and not an alternative for, accustomed health care.
7. Waiver
None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorised officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.
8. Payment
All outstanding debts to us must be made before we will issue you with a diploma or certificate.
We reserve the right to refuse enrolment on any of the courses we offer.
If you are using a credit agreement and paying for the course by instalments, you agree to pay the instalments promptly and on the dates specified in the credit agreement, irrespective of the speed at which you are studying. If you are issued with a new card, please notify us as soon as possible so that we can update our records.
If you are paying by instalments and your card is declined or you miss a payment for any other reason, we will notify you by email and then letter, and your course account will be locked.
9. Copyright
All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of the course materials without our express permission is strictly prohibited.
10. Other Terms
If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions.
This Agreement shall be interpreted in all respects in accordance with the law of England and Wales. The parties hereby submit to the exclusive jurisdiction of the English courts for the determination of any question or dispute arising in connection with this Agreement.
If the whole, or any part, of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.
All externally assessed or invigilated exams will incur a fee to resit the exam if it is failed first time. Please contact our customer service centre for more information on specific course fees.
11. Cancellation
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen days after you receive your course materials whether in hard copy or online.
To cancel your course you must contact the customer service team, within office hours Monday – Friday 9am-5pm. Please note cancellations cannot be accepted via email or postal format.
In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already started to download it.
You must also return any course related hard copy materials in their original packaging to us at your own cost and risk, and in a resaleable condition. We strongly encourage you to send the course materials by recorded delivery so that you can track the return.
Upon receipt of cancellation notice and returned course materials at our registered address – and provided the course materials are, at our sole discretion, in resaleable condition – we will process the refund due to you within thirty days of our receipt of your written notice of cancellation.
All cancellations will be subject to a 3% cancellation charge for administration, which would be deducted from any refund due to you.
Outside the standard Terms and Conditions cancellations may be considered on a case by case situation. In this case a cancellation fee equating to 50% of the remaining course balance will be charged. This fee will be requested as a one-off payment to settle the account.
As part of the cancellation process you will be required to confirm details so your refund can be issued.
Should you fail to complete these details within 30 days of your request, your account will be reactivated.
12. Contact Information
Questions about the Terms of Service should be sent to us at support@neurotrainingschool.com